At Fetch My Bone, we’re confident in the quality of our products. However, in the unlikely event you are unhappy with your purchase the following returns policy applies:

• Products must be returned within 30 days by the customer.
• Products must be unused, undamaged, and in saleable condition.
• Your order must be returned with its original packaging.
• Customised products cannot be returned.

If your purchase meets the above criteria a refund will be issued within 2 days of return.

In the event you bought the wrong item and would like an exchange the following exchange policy applies:

• Products must be returned within 30 days by the customer.
• Products must be unused, undamaged, and in saleable condition.
• Your order must be returned with its original packaging. Each stone will be inspected, tested and weighed to ensure it is the same product we sent originally.
• Customised products are excluded from our exchange policy.

If you wish to exchange an item, please let us know by email that you would like to initiate an exchange and provide details on the product you would like to exchange and the new product you would like.

The item being exchanged will need to be posted back to us where we will confirm that it is accepted under our exchanges policy above.

If accepted, the new item will be dispatched as soon as possible. If the new item is cheaper than the one your returned we will process a partial refund. If the new item is more expensive than the one you returned, we will charge you the difference before dispatching.

Returns and exchanges must be made by delivery. We ask that you follow these important steps to return your purchase.

• Email us at info@fetchmybone.co.uk, or use the Contact Us page. This is essential before returning your order.
• When confirmed with your point of contact, you should package your item with the original packaging.
• Address the package as follows: ‘FAO name of your point of contact’, Fetch My Bone, 10 Cornelia House, London, NW9 4DU'.
• We ask that you return items within the UK via Royal Mail First Class Signed or Special Delivery depending on the value, making sure the package is tracked and insured. Make sure you obtain proof of posting.
• For international returns, select a reliable courier, ensure tracking and insurance, and collect proof of dispatch.